Shipping policy

Every order placed through this website is prepared and dispatched from our fulfilment partners as quickly as we can manage without cutting corners on packing, and the notes below set out what you can reasonably expect between the moment you complete checkout and the moment the package arrives at your door.

Processing

Orders are processed on business days, Monday through Friday, excluding public holidays. Most orders leave our facility within one to two business days of being placed, though during sale periods and around major holidays that window can stretch a little longer simply because of the volume moving through at once. You will receive a confirmation email as soon as the order is placed, and a second email containing your tracking number once the package has actually been handed over to the carrier.

Delivery times

Within the United States, most orders arrive within five to nine business days from the date of shipping. International orders generally arrive within seven to fifteen business days from the date of shipping, although customs processing in the destination country can occasionally add time that is entirely outside our control and outside the carrier's control as well.

These figures describe how long the package spends in transit after it has left us, and they should be read as estimates rather than guarantees, because weather, carrier backlogs, and border processing all affect the final number in ways that cannot be predicted at the time you order.

Shipping costs

Shipping is free on all orders over ninety-five dollars. Orders below that threshold are charged a flat shipping rate, which is calculated and shown to you at checkout before any payment is taken, so there is never a cost that appears after the fact.

Tracking your order

Your tracking number arrives by email as soon as the carrier scans the package into their network. It is worth knowing that tracking information often takes twenty-four to forty-eight hours to begin updating after you receive it, and a number that shows no movement on the first day is almost always a matter of the carrier not having scanned it yet rather than a sign that anything has gone wrong.

Addresses

Please check your shipping address carefully before completing checkout, since we begin preparing orders quickly and an address can only be corrected while the package is still with us. If you notice a mistake, contact us immediately and we will change it if the order has not yet shipped. Packages returned to us because of an incorrect or incomplete address can be resent once you provide the correct details, though the second shipment is charged at the standard rate.

Customs and import duties

Orders shipped outside the United States may be subject to import duties, taxes, or handling fees levied by the destination country. These charges are set by the local authorities rather than by us, they are not included in the price you pay at checkout, and they are the responsibility of the recipient. We have no way of estimating them in advance, as the rules differ from country to country and change without notice.

Split shipments

Orders containing several items are occasionally shipped in more than one package, particularly when items are stocked in different locations. When that happens you will receive a separate tracking number for each package at no additional cost, and the remaining items are usually only a day or two behind the first.

If something goes wrong

If your package appears to be stuck, has been marked as delivered without arriving, or has been in transit noticeably longer than the estimates above, contact us through the contact page with your order number and we will look into it with the carrier on your behalf. Orders that are genuinely lost in transit are resent or refunded in full.