Refund policy

We want every order to end up in the hands of someone who is genuinely glad they placed it, and because that is not something anyone can be certain of before actually wearing a product for a while, every purchase made through this website is covered by a sixty-day money-back guarantee that begins on the day your order is delivered.

Within that window you may return any item for a full refund of what you paid for it, and you do not need to justify the decision or answer questions about what went wrong; if the fit turned out differently than you expected, if the compression felt stronger or lighter than you had hoped, or if you simply changed your mind after living with the product for a few weeks, that is reason enough.

How to start a return

Write to our customer support team through the contact page on this website and include your order number along with a short note about which items you would like to send back. You will receive a reply with return instructions and the address to ship to, usually within one business day, and we ask that you wait for those instructions before sending anything, since packages that arrive without a matching return request can take considerably longer to identify and process.

Items may be returned worn and washed. We understand that there is no way to know whether something works for you without actually using it, and a return will never be refused on the grounds that the product is no longer in its original packaging or shows signs of having been used as intended.

Refunds

Once your return arrives and has been checked in, your refund is issued to the original payment method used at checkout. The refund itself is processed on our end within three business days of receiving the package, though how quickly the money actually appears on your statement depends on your bank or card issuer and commonly takes another five to ten business days beyond that.

Refunds cover the full price paid for the returned items. Return shipping is arranged and paid for by the customer unless the item arrived damaged, defective, or was not the item shown on the product page, in which case we cover the cost of sending it back and you will not be out of pocket for our mistake.

Exchanges

If you would like a different size rather than a refund, say so when you contact us and we will send the replacement out as soon as the original is on its way back, so that you are not left waiting through two separate shipping cycles. Exchanges are subject to availability, and if the size you want is out of stock we will tell you honestly rather than leaving the order open indefinitely.

Damaged or incorrect orders

If your order arrives damaged, incomplete, or containing something other than what you ordered, contact us within thirty days of delivery with your order number and a photograph of what you received. These situations are resolved by sending a replacement at no cost to you, and there is no need to return the original item unless we specifically ask for it.

Orders that never arrive

Tracking occasionally shows a package as delivered when it has not actually reached the customer, and in most cases it turns up within a day or two after being left with a neighbour, held at a local depot, or placed somewhere out of sight around the property. If a few days pass and there is still no sign of it, get in touch and we will either resend the order or refund it in full.

Cancellations

Orders can be cancelled at no charge as long as they have not yet been handed to the carrier, which in practice means within a few hours of ordering on a business day. Once a package has shipped it can no longer be intercepted, but the sixty-day guarantee still applies from the moment it reaches you, so nothing is lost by simply refusing delivery or returning it afterwards.