Every order is sent with tracking, and the tracking number arrives by email as soon as the carrier scans the package into their network. Use the link in that email to follow the package from our facility to your door.
If you cannot find the email
Shipping notifications occasionally end up in a spam or promotions folder, so it is worth searching there for a message with your order number before assuming it was not sent. If it is genuinely not there, contact us through the contact page with the email address and name used at checkout, and we will resend it.
If the tracking is not updating
Tracking commonly takes twenty-four to forty-eight hours to begin showing movement after the number is issued, and a number that appears stuck on the first day almost always means the carrier has not scanned it into their system yet rather than that anything has gone wrong. Packages also tend to go quiet for a few days while crossing between carriers or clearing customs, then update several times at once.
Expected delivery times
Most orders within the United States arrive within five to nine business days of shipping. International orders generally arrive within seven to fifteen business days, with customs processing occasionally adding time beyond that.
If it still has not arrived
If your package has been in transit noticeably longer than the estimates above, or if tracking shows it as delivered and it is nowhere to be found after a couple of days, get in touch with your order number. We will chase it with the carrier on your behalf, and orders that are genuinely lost are resent or refunded in full.